BRINGING NEW, INNOVATIVE EQUINE PRODUCTS TO THE MARKET
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+ 44 (0) 1628 783 777

FREE UK DELIVERY

ON ORDERS OVER £75

Services

Shipping & Delivery

Delivery Information

UK Mainland £3.30 (Inc VAT) + £0.50 per extra item

Europe £4.75 (Inc VAT) + £1.00 per extra item

Rest of the World £6.00 + £2.00 per extra item

 

Items purchased within the UK are shipped via Royal Mail First Class and usually arrive within 1-3 days.

Orders above 2KG are shipped via courier on a next day service.

Shipping times may vary depending on where you live. Addresses within remote locations may take longer.

Small International orders are shipped via Royal Mail Standard Airmail.

 

The timescales for this service is as follows;

 

Western Europe within three working days

 

Eastern Europe within five working days

 

The rest of the world in five to seven working days.

 

International orders above 2KG are shipped via International courier and usually arrives within 5 days.

 

Shipping times may vary depending on where you live. Addresses within remote locations may take longer.

 

International Deliveries

Import Duty

If you order products from Equus Imports Ltd. for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

Privacy & Security

This explains what we do with the personal information that you give us. In general, we use the personal information that we collect from you to allow you to use the services offered by our website. If you have a question about anything contained in this Privacy Policy or a general query on privacy, please email us at our contact address.

Consent

Your use of our web site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. Should we choose to change our Privacy Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

Cookies

Cookies are small files of information which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other web sites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.

On revisiting our web site or in using the files, our computer server will recognise the cookie and give us information about your use of the gold gadgets.co.uk. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the site but you

may find that the site may not function completely or is slower than when you allow a cookie to be installed on your machine.

 

How we look after your information

We make sure that all the information we hold on you is as safe as possible. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the UK Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

What do we do with your information?

We use your information to process orders you make from our site. We may contact you from time to time to let you know about our services, which may include sending you newsletters and news on events that you may be interested in. You can elect not to receive such marketing material at any time by using the unsubscribe link included in all our emails and newsletters.

We don’t share your information

We never give your information to any third parties.

What are Cookies?

Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

To order products on the equusimports.co.uk website you need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.

At Equus Imports, your privacy is important to us, so we’re making improvements to our cookie advice in order to explain how we use cookies and how you can control the cookies stored on your device. These improvements are in line with the new EU directive on the use of cookies by websites.

What types of activity do we use cookies for?

• Shopping Basket

Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

• Improve user experience on the website (functionality cookies) Cookies are used to remember your preferences on the site, such as currency preferences. These cookies are not shared with other websites.

• Video content Flash cookies (or Local Shared Objects) are used to display video content using Adobe Flash Player.

Types of Cookies

There are two common types of cookies;

Session Cookie: Session cookies are created temporarily in your browser's subfolder while you’re visiting a website. They allow a site to ‘remember’ content from page to page, e.g. the shopping basket. These cookies expire when you leave the site or close the browser.

Persistent cookie: Persistent cookie files remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie.

A persistent cookie remains in the browser's subfolder for the duration period set within the cookie's file. They have a defined TTL (Time To Live) and will expire after this time. To find out more about cookies visit www.allaboutcookies.org

By using our site you are agreeing to these terms in our cookie policy.

Returns & Replacements

Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase.  Please notify us by email or phone, giving the reason for the return. Keep the packaging material and re-pack the item, include your name and order number with the reason for the return inside the package. You will be required to return this at your own cost including insurance for the goods.

Damaged/Faulty Items

Please notify us within 3 working days of receiving the goods. Please keep the packaging material and re-pack the item. Union Art will have the products picked up and you have the option of a full refund or a replacement at no charge to you.

Ordering

Equus Imports debits credit and debit cards immediately. All prices include sales taxes (where applicable) unless otherwise stated. (UK only standard shipping, express shipping is extra. International customers pay full shipping costs.)

Equus Imports aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. Equus Imports are not able to supply dates our suppliers may get an item in stock.

You can keep track of your order status yourself on-line within your account.

Payment, Pricing & Promotions

We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, JCB, Switch and Equus Imports Gift Vouchers.

Equus Imports Ltd. uses Payment Sense SSL Secure payment gateway.

Payment Sense provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK.

Viewing Orders

Equus Imports debits credit and debit cards immediately. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping (UK only standard shipping, express shipping is extra. International customers pay full shipping costs.)

Equus Imports aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are

experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. Equus Imports are not able to supply dates our suppliers may get an item in stock.

You can keep track of your order status yourself on-line within your account.

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