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Privacy Policy

This explains what we do with the personal information that you give us. In general, we use the personal information that we collect from you to allow you to use the services offered by our website. If you have a question about anything contained in this Privacy Policy or a general query on privacy, please email us at our contact address.

Consent

Your use of our web site signifies your consent to us collecting and using personal information about you in accordance with this Privacy Policy. Should we choose to change our Privacy Policy for any reason, the changes will be posted here, so that you are always kept informed of how we collect and use your personal information, and when we may disclose it.

Cookies

Cookies are small files of information which are stored on your computer. Web sites you visit ask your computer to store this information and retrieve the information from your computer so that they can keep track of things like other web sites you visit or how you navigate our website or other files which provide you with the Site. For more information about what cookies are and how they work, visit www.allaboutcookies.org.

On revisiting our web site or in using the files, our computer server will recognise the cookie and give us information about your use of the gold gadgets.co.uk. Most browsers accept cookies automatically, but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use the site but you may find that the site may not function completely or is slower than when you allow a cookie to be installed on your machine.

How we look after your information

We make sure that all the information we hold on you is as safe as possible. In addition, we have strict security procedures covering the storage and disclosure of your information in order to prevent unauthorised access and to comply with the UK Data Protection Act 1998. This means that sometimes we may ask you for proof of identity before disclosing any personal information to you.

What do we do with your information?

We use your information to process orders you make from our site. We may contact you from time to time to let you know about our services, which may include sending you newsletters and news on events that you may be interested in. You can elect not to receive such marketing material at any time by using the unsubscribe link included in all our emails and newsletters.

We don’t share your information

We never give your information to any third parties.

What are Cookies?

Cookies are small text files, with ID tags that are stored on your device (computer/ mobile/ tablet) when visiting certain websites. Cookies keep track of your movements on the site to track what’s in your shopping basket and provide functions to improve your shopping experience.

To order products on the equusimports.co.uk website you need cookies enabled. Internet cookies are common and won’t cause any harm to your device. No personally identifiable information is stored within cookies; therefore we recommend you leave these switched on.

At Equus Imports, your privacy is important to us, so we’re making improvements to our cookie advice in order to explain how we use cookies and how you can control the cookies stored on your device. These improvements are in line with the new EU directive on the use of cookies by websites.

What types of activity do we use cookies for?

  • Shopping Basket

Some cookies are essential during online transactions, e.g. to remember what products you have put in your shopping basket as you navigate to different pages on the website. These cookies are “strictly necessary” for the operation of the website.

  • Improve user experience on the website (functionality cookies) Cookies are used to remember your preferences on the site, such as currency preferences. These cookies are not shared with other websites.
  • Video content Flash cookies (or Local Shared Objects) are used to display video content using Adobe Flash Player.

Types of Cookies

There are two common types of cookies;

o Session Cookie: Session cookies are created temporarily in your browser's subfolder while you’re visiting a website. They allow a site to ‘remember’ content from page to page, e.g. the shopping basket. These cookies expire when you leave the site or close the browser.

o Persistent cookie: Persistent cookie files remain in your browser's subfolder and are activated again once you visit the website that created that particular cookie.

A persistent cookie remains in the browser's subfolder for the duration period set within the cookie's file. They have a defined TTL (Time To Live) and will expire after this time. To find out more about cookies visit www.allaboutcookies.org

By using our site you are agreeing to these terms in our cookie policy.

General

The owner of this web site is Equus Imports whose address is Equus House, PO Box 4087, Bracknell, RG42 9EW, United Kingdom.

Your contract for purchases made through the Site is with Equus Imports, and you undertake that any and all goods ordered by you are for your own private and domestic use only.

No contract for the sale of any product will subsist between you and Equus Imports until Equus Imports confirms that the product(s) have been dispatched to you by a confirmation email. This confirmation e-mail amounts to an acceptance by Equus Imports of your offer to buy goods from EquusImports.co.uk.

If an error is discovered in the price of the goods that you have ordered, we will inform you as soon as possible. If the error is discovered prior to your receipt of the confirmation email, we will cancel and refund your order.

You must have a unique email address to use our site. You agree that e-mail can be used as a long-distance means of communication, and you agree all notices made via e-mail satisfy any legal requirements that such notices be made in writing.

This confirmatory e-mail will contain all relevant statutory information concerning your contract.

The confirmatory e-mail will also contain a link to these terms and conditions, and may be amended in accordance with paragraph 61 below from time to time.

You must check that the details on this confirmatory e-mail are correct as soon as possible and you should print out and keep a copy of it.

It is your responsibility to ensure you are able to receive e-mails from Equus Imports. We recommend you add Equus Imports to your ‘safe sender’ list, and check that your online security software does not block e-mails from us. In the unlikely event you do have any difficulty receiving email from us please advise your Internet Service Provider who should be able to assist you further.

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases including registered Credit Reference agencies and fraud prevention agencies, who may keep a record of that information. By accepting these terms and conditions you consent to such checks being made. We shall be entitled to process your data in accordance with the terms of our Privacy Policy. Please view this document for further information. All information provided by you will be treated securely and in accordance with the Data Protection Act 1998.

You undertake that all details you provide to Equus Imports for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. You must choose a password on completion of registration. You are responsible for all actions taken under your unique email address and password and shall only use the Site under your own email address and password. You must make every effort to keep your password safe and should not disclose it to anyone. If it is compromised, you must change it. You may not transfer or sell your email address to anyone, nor permit, either directly or indirectly, anyone to use your email address or password.

If there are any changes to the details supplied by you it is your responsibility to inform Equus Imports as soon as possible.

Registered users are permitted to post reviews on products provided that they comply with our Customer Review Guidelines.

You acknowledge that any review, feedback or rating which you leave may be published and agree that it may be displayed for as long as we consider appropriate and that the content may be syndicated to other Equus Imports sites and publications.

All purchases are non-transferable.

Right to Cancel – Unwanted Items

You may cancel the contract at any time but no later than 7 working days after the day you received the product by: sending the notice of cancellation by email ensuring that you quote your name, address and order reference number; or where you have already received the goods, following our returns authorisation procedure – by contacting Equus Imports by email or phone. We will provide you with a returns authorisation number along with details on how and where to send your item. Wrap the item securely and include the original invoice along with your returns authorisation number. You must ensure that the goods are packaged adequately to protect against damage. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Items that are excluded from the right to cancel include the following: (a) goods made to specification or otherwise personalised. This includes Gold Plating services and laser engraving.

We will refund your credit card once we have received and processed the item as soon as possible and in any event within 30 days of notice of cancellation. You will be liable for any charges incurred in returning the goods to Equus Imports or if you fail to return goods you will be liable for any charges incurred in relation to attempts to collect the goods.

Damaged, Defective, Incorrectly Sent, Incorrectly Advertised Items

In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Equus Imports shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question. Please follow our returns authorisation procedure by contacting Equus Imports by email or phone. We will email you a returns authorisation number along with details on how and where to send your item. Please notify Equus Imports of the problem in writing as soon as possible and preferably within 28 working days of delivery of the goods. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.

Test of returned items: We test every single return. If a returned item is found not to be faulty by our independent test centre we will return the item to you and you will be liable for the postage. We advise you to check any gadget and its instructions carefully before returning it. We will not refund postage for items found to be in good working order.

Liability

This section applies only to the extent permitted by law. For the avoidance of doubt, Equus Imports do not exclude or limit any liability for (a) personal injury (including sickness and death) where such injury results from Equus Imports negligence or wilful default, or that of Equus Imports employees, agents or subcontractors or (b) fraudulent misrepresentation. Equus Imports does not accept liability (except as set out below) for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services.

Equus Imports will do its best to correct errors and omissions as quickly as practicable after being notified of them.

TO THE FULLEST EXTENT PERMITTED BY LAW, Equus Imports IS PROVIDING THIS SITE AND ITS CONTENTS ON AN ‘AS IS’ BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, Equus Imports DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT.

You and Equus Imports will only be liable under these Terms for losses that are a reasonably foreseeable consequence of the relevant breach of contract.

Processing of orders

Equus Imports debits credit and debit cards immediately. All prices include sales taxes (where applicable) unless otherwise stated, and no charge is made for shipping (UK only standard shipping, express shipping is extra. International customers pay full shipping costs.)

Equus Imports aims to arrange shipment of all ‘in stock’ items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers or we are experiencing a high volume of orders. Some items may be unavailable and the current stock status is approximate. Equus Imports are not able to supply dates our suppliers may get an item in stock.

You can keep track of your order status yourself on-line within your account.

Delivery/title/risk

The period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order and stated in the Order Confirmation.

If your delivery address is outside the UK, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges for customs clearance must be borne by you. You should note that customs policies vary widely from country to country; Equus Imports advises each customer to contact their local customs office for further information.

Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

We use a number of third party delivery agents to ensure your orders are delivered to you as quickly as possible. Any losses after the item has been dispatched from our website must be reported to us.

For deliveries before a UK bank holiday, we recommend that you order in advance. For Christmas deliveries, we recommend that you order by the 18th December. During holiday periods, we will endeavour to dispatch all ‘in stock’ orders within 24 hours, however we cannot guarantee delivery as the post may be delayed in your area.

Gift Vouchers 

These conditions apply to gift vouchers that have been purchased from Equus Imports and have a claim code with a 16 digit combination of letters and numbers.

Gift vouchers can be redeemed at equusimports.co.uk on any purchase made in GBP sterling.

If the value of an order exceeds the value of the voucher the balance must be paid by either credit/debit card.

If the full amount of the voucher is not redeemed ‘Change’ will be given by way of a new voucher. Change vouchers are also subject to these terms and conditions and are additionally not assignable or transferable.

Gift vouchers cannot be used to buy further gift vouchers.

Gift vouchers cannot be used in conjunction with a discount voucher.

Gift Vouchers and unused portions expire one year from the date of issue of the original gift voucher.

Gift vouchers have a cash redemption value of 0.001p and are not transferable or assignable. Normal Equus Imports terms and conditions of purchase and for using the equusimports.co.uk website apply.

One or more gift certificates can be redeemed against an order; however a gift certificate cannot be combined with a promotional gift certificate.

Miscellaneous

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We shall have no liability (including liability for negligence) for the acts or omissions of telecommunications service providers or for failures of, or faults in their networks and equipment.

No waiver by us of any breach of these Terms shall be considered as a waiver of any subsequent breach of the same or any other provision.

You may not permit, create unauthorized framing of, or deep linking to, the Site or the creation of derivative works thereof from any other website under your management or control.

In these Terms, ‘Intellectual Property Rights’ means patents, database rights, copyright, design rights (whether registered or unregistered), trade marks (whether registered or unregistered) and other similar rights, together with the right to apply for the protection of any such rights. All Intellectual Property Rights in the Site shall be owned by us absolutely. Subject to the licence granted to you to use the Site, Equus Imports reserves all rights, title and interest in its Intellectual Property Rights in the Site. Any goodwill accruing from use of Equus Imports and its affiliates’ trade marks, trade and business names and service marks under this Agreement will vest in Equus Imports and its affiliates, as appropriate.

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. Equus Imports tracks the electronic ‘fingerprints’ of every order placed on equusimports.co.uk to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.

you fail to make any payment to us when due;

you breach the terms of this Agreement (repeatedly or otherwise);

when requested by us to do so, you fail to provide us within a reasonable time with sufficient information to enable us to determine the accuracy and validity of any information supplied by you, or your identity;

we suspect you have engaged, or about to engage, or have in any way been involved, in fraudulent or illegal activity on the Site.

Equus Imports may amend these Terms from time to time, and place the new version on the Site. For users purchasing goods or registering on the Site for the first time, all purchases from the date that the amended terms are placed on our website onwards will be governed by those new terms Otherwise, such changes will be effective against existing users thirty days following posting of the amended version on the Site. Your continued use of the Site following Equus Imports posting of any changes will constitute your acceptance of such changes. If you do not agree to any changes to these Terms, then your only remedy is to cease using the Site.

These Terms supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Equus Imports and you relating to your purchase. Equus Imports advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Equus Imports. We will store a copy of the contract entered into by you with Equus Imports. You are advised to read (and are responsible for reading) fully all information on this website.

If any provision of these Terms shall be held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the remaining parts of these Terms and the remainder of the affected provision shall be unaffected.

These Terms are subject to the laws and exclusive jurisdiction of the UK

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