Frequently Asked Questions
Is it safe to use my credit card?
Equus Imports Ltd. uses PaymentSense and PayPal SSL Secure payment gateways.
PaymentSense provides secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. PaymentSense is PCI compliant.
PayPal takes security very seriously. Automatic fraud screening and their Seller Protection Policy help keep customers safer. PayPal is PCI compliant.
What types of payment do you accept?
We accept Visa, Delta, Visa Electron, MasterCard, Eurocard, Maestro, Switch, PayPal and Equus Imports Gift Vouchers.
Does the price include delivery?
We provide a secure and safe delivery service, we do charge a delivery fee for this but there is no profit made on this fee.
UK Mainland £3.30 (Inc VAT) + £0.50 per extra item
Europe £4.75 (Inc VAT) + £1.00 per extra item
Rest of the World £6.00 + £2.00 per extra item
How long does the delivery take?
UK deliveries will take approximately 1-3 working days, subject to availability. If there are any delays we will contact you as soon as possible to advise you.
International deliveries will take approximately 3-7 working days, subject to availability. If there are any delays we will contact you as soon as possible to advise you.
Is there a guarantee/returns policy?
Unwanted goods may be returned for a refund or exchange if returned in their original condition within 14 days with proof of purchase. Please notify us by email or phone, giving the reason for the return. Keep the packaging material and re-pack the item, include your name and order number with the reason for the return inside the package. You will be required to return this at your own cost including insurance for the goods.
What if I receive my order and it's damaged?
This very rarely happens but if you are unlucky enough to receive your order damaged then please notify us within 3 working days of receiving the goods. Please keep the packaging material and re-pack the item. Equus Imports will have the products picked up and you have the option of a full refund or a replacement at no charge to you.
Fast Delivery - Safe & Secure Payment - Excellent Customer Service - High Quality Products - Money Back Guarantee